What areas do you cover and do you deliver? Currently we are a very small business so we are mainly taking orders from within the local area (Effingham, Bookham, Horsley, Fetcham, Leatherhead and Ashtead) however if where you live is not mentioned above but is still local, please do feel free to get in touch and we will try our best to help if we can! Collection of your order is preferred but we can deliver to most of these local areas within reason - a delivery charge may be applied at our discretion, however we would advise you of this before confirming the order. Once the cake has been collected/delivered to you, it is your responsibility to keep it safe.
How much notice do you require for an order? Generally speaking the more complex the order, the more notice would be preferred. I get most of my decorating supplies online as there is not a huge selection available locally so I need to allow time for a delivery (some sites do have express options but these are expensive so I would add this cost to your final order price). I also work full time and need to fit in orders around this. As a guide- at least 1 week for cupcakes and cake pops and 2 weeks for celebration cakes would be ideal. However if you need a last minute order, contact us anyway and we will do our best to help - nobody should ever go short of cake!
I have food allergies/dietary requirements. Are you able to help? We always endeavour to say yes wherever possible and will discuss with you extensively how best to address any dietary requirements you have. Any nuts are kept separately from baking ingredients at all times and all surfaces are cleaned and disinfected before commencing work. However, please be mindful that the kitchen is also my family home kitchen so I cannot 100% guarantee that there will be no allergen traces anywhere.
Do you hold any qualifications? I hold an Intermediate Food Hygiene Certificate and our kitchen registered with Guildford Borough Council.
How do you work out your costs? Currently I cover the costs of the ingredients required to make and package your cake and add a small amount to compensate my time (in most cases nowhere near enough as I am a bit of a perfectionist!) Making these types of cake is expensive and very time consuming so I would ask that you please take this into consideration when reviewing any prices - I promise that it will be well worth the extra cost to have a one-of-a-kind cake made freshly and decorated exactly to your specifications!
Any other questions? Please get in touch using the details above or the contact form below. We look forward to hearing from you!